Privacy Policy

Effective Date: January 1, 2026

Claremont Drain Pros is a locally owned plumbing company serving homeowners and businesses in Claremont, California. We respect your privacy, and we want you to understand what information we collect when you contact us or use our website, how we use it, and the choices you have. This Privacy Policy explains our practices in plain language.

Information We Collect

When you call us, fill out a form on our website, or email us, we collect the information you choose to share. That usually includes your name, phone number, email address, service address, and a description of the plumbing issue you're dealing with.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time and date of your visit. This helps us understand how people find and use our site.

How We Use Information

We use your contact details to schedule your drain cleaning or plumbing service, send appointment reminders, and follow up after the job is done. If you ask us for a quote, we use your information to prepare and share it.

We use website data to improve our pages, make our services easier to find, and respond to the questions people ask most. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and understand how visitors move through the site. Cookies are small files stored on your device that help the site work smoothly.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn cookies off, some parts of our website may not work as well, but you can always call us at (123) 456-78910 to request service.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to see how many people visit our site, which pages they read, and where they come from. These tools collect aggregated data and do not identify you personally.

We may also use third-party scheduling, review, or communication tools to manage appointments and respond to inquiries. These providers only receive the information needed to perform their service for us.

Data Sharing and Disclosure

We share your information only when it's needed to run our business or when the law requires it. For example, we may share your address and service details with a licensed technician dispatched to your home.

We may also share information with trusted service providers who help us with scheduling, payment processing, or website analytics. If we are ever required by law, court order, or a public safety issue, we may disclose information to the proper authorities.

Data Retention

We keep your contact and service records for as long as needed to provide our services, honor any warranty on our work, and meet our legal and accounting obligations. When information is no longer needed, we delete it or remove the details that identify you.

If you ask us to remove your information and we are not required to keep it, we will take care of that promptly.

Data Security

We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These steps include secure storage, restricted access for our team, and safe handling of any payment details.

No method of sending or storing information is completely secure, but we work hard to keep your data safe and to fix any issue quickly if one comes up.

Your Rights

You can ask us what personal information we have about you, request a copy, ask us to correct it, or ask us to delete it. You can also opt out of marketing messages at any time by telling us on the phone or by email.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please call us at (123) 456-78910 so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.

If we make a significant change, we will make it clear on our website so you can review it before continuing to use our services.

Contact Us About Privacy